Support & FAQ

Everything you need to set up EpisodeLock and keep screen-time routines running smoothly.

Frequently Asked Questions

• How do I set a daily episode limit? ▾
  Click the EpisodeLock icon in your browser toolbar, choose how many episodes are allowed per day, then save your settings. The extension will apply that limit automatically on supported streaming sites.
• How do I create or change the parent PIN? ▾
  Open the EpisodeLock settings popup and enter a 4-digit PIN. You can update it any time from the same place. Keep this PIN private, since it controls unlocking and reset actions.
• What happens when the daily limit is reached? ▾
  EpisodeLock pauses playback when the limit is reached. To continue watching, a parent can enter the PIN to unlock or reset for the day. Without the PIN, playback stays locked.
• Does EpisodeLock reset limits every day? ▾
  Yes. Episode limits refresh automatically each day, so your family starts with a fresh allowance.
• Which streaming services are supported? ▾
  EpisodeLock currently supports Netflix, Disney+, Prime Video, YouTube, and YouTube Kids. If you want support for another platform, send us a request via GitHub Issues.
• I forgot my PIN. What can I do? ▾
  If you forget your PIN, you will need to reset the extension settings. Depending on your browser, removing and reinstalling the extension can clear local settings. If you are unsure, contact support and include your browser name and version.
• EpisodeLock is not working on a page. What should I check? ▾
  1. Make sure you are on a supported streaming platform.
  2. Refresh the streaming page after installing the extension.
  3. Try disabling and re-enabling EpisodeLock in your browser's extensions page.
  4. Confirm your browser is up to date.
  5. If it still does not work, report the issue on our GitHub Issues page.
• Is my family data private? ▾
  EpisodeLock keeps your settings on your device and does not require an account. See our Privacy Policy for full details.

Contact Us

Still need help? Open an issue on our GitHub repository and include:

1. Your browser and version
2. The streaming platform where the issue happened
3. What you expected and what actually happened